Ten Commandments of BYOD - Bring Your Own Device.pdf

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Thou Shalt Allow BYOD
The rapid proliferation of mobile devices entering the workplace feels like divine intervention
to many IT leaders. It’s as if a voice boomed down from the mountain ordering all of the
employees you support to procure as many devices as possible and connect them to corporate
services en masse. Bring Your Own Device (BYOD) was born and employees followed with fervor.
There’s no sense pretending it isn’t happening or saying, “We don’t let our employees do that.”
The truth is, they’re doing it already and will continue to burrow noncompliant devices into your
network with or without your permission. A Gartner CIO survey determined that 80% of employees
will be eligible to use their own equipment with employee data on board by 2016.
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This raises the inevitable question: how will you support workforce desire to use personal
apps and devices while allowing them to be productive in a secure environment that protects
corporate data? The Ten Commandments of BYOD show you how to create a peaceful, secure,
and productive mobile environment.
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Ken Dulaney and Paul DeBeasi, “Managing Employee-Owned Technology in the Enterprise,” Gartner Group, October 2011.
The Ten Commandments of BYOD
1.
Create Thy Policy Before Procuring Technology
2.
Seek The Flocks’ Devices
3.
Enrollment Shall Be Simple
4.
Thou Shalt Configure Devices Over the Air
5.
Thy Users Demand Self-Service
6.
Hold Sacred Personal Information
7.
Part the Seas of Corporate and Personal Data
8.
Manage Thy Data Usage
9.
Monitor Thy Flock—Herd Automatically
10.
Drink from the Fountain of ROI
www.maas360.com
The Ten Commandments of Bring Your Own Device
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1. Create Thy Policy Before Procuring Technology
Like any other IT project, policy must precede technology—yes, even in the cloud. To effectively
leverage mobile device management (MDM) technology for employee owned devices, you still
need to decide on policies. These policies affect more than just IT; they have implications
for HR, legal, and security—any part of the business that uses mobile devices in the name of
productivity.
Since all lines of business are affected by BYOD policy, it can’t be created in an IT vacuum.
With the diverse needs of users, IT must ensure they are all part of policy creation.
There’s no one right BYOD policy, but here are some questions to consider:
CR EA TI ON
PO LI CY
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The Ten Commandments of Bring Your Own Device
www.maas360.com
•
Devices:
What mobile devices will be supported? Only certain devices or whatever
the employee wants?
According to Forrester, 70% of smartphones belong to users, 12% are chosen from an approved
list, and 16% are corporate-issued. Some 65% of tablets belong to users, 15% are chosen from a
list, and 16% are corporate issued. In other words, users in most cases bring their own devices.
•
Data Plans:
Will the organization pay for the data plan at all? Will you issue a stipend, or will
the employee submit expense reports?
Who pays for these devices? For smartphones, 70% paid the full price, 12% got a discount, 3%
paid a partial amount, and in 15% of cases, the company covered the full price. With tablets,
58% bought their own, 17% got a corporate discount, 7% shared the cost, and 18% were issued
and paid for by their companies. (Source: Forrester, 2011)
•
Compliance:
What regulations govern the data your organization needs to protect? For
instance, the Health Insurance Portability and Accountability Act (HIPAA) requires native /
encryption on any device that holds data subject to the act.
•
Security:
What security measures are needed (passcode protection, jailbroken/rooted
devices, anti-malware apps, encryption, device restrictions, iCloud backup)?
•
Applications:
What apps are forbidden? IP scanning, data sharing, Dropbox?
•
Agreements:
Is there an Acceptable Usage Agreement (AUA) for employee devices with
corporate data?
•
Services:
What kinds of resources can employees access—email? Certain wireless networks or
VPNs? CRM?
•
Privacy:
What data is collected from employees’ devices? What personal data is never collected?
No questions are off limits when it comes to BYOD. There must be frank and honest dialog about
how devices will be used and how IT can realistically meet those needs.
www.maas360.com
The Ten Commandments of Bring Your Own Device
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