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Use this guide to troubleshoot any problems you have before contacting technical support. In 67% of technical support calls, all problems are fixed by: Cleaning the CD-ROM, and updating your Sound and Video card drivers.
To update your Video and Sound card drivers contact your Computers retailer who will supply the drivers or provide advice on updating. Drivers are small pieces of software that operate your hardware; typically, they install themselves automatically. This service is normally free.
Ensure you install all components supplied in the installation procedure, especially QuickTime if applicable.
Should you experience errors, disable any programs you may have running in the background, Screen Savers, Anti Virus programmes etc.
Installing the product onto a network
These instructions should be carried out by a network administrator who is familiar with the network architecture and operating system.
1. Ensure that you have at least 650 Mb of dedicated server space free. Make a directory with the same volume name as the CD and copy the entire CD image into it.
Visit each workstation in turn and carry out the following:
2. Map the network drive where the CD image is located. (If using Novell Netware on Windows 2000 or NT, you must map the drive to the CD image folder itself.)
3. Once the network drive is mapped, locate the CD image and double-click on setup.exe to start the setup procedure.
4. Use the default option for Destination Directory which means that the product will be installed into a DK Multimedia program group on the Workstation.
5. For products that include the facility to save user data e.g. partly finished quizzes or exercises, you may, in some cases, choose the location of the data by changing the path for User Data (e.g. onto a User Data server). Complete the rest of the setup process as prompted.
Please note: If the mapped drive (that the setup was run from on the server) is lost, you must use the SAME logical drive letter when you reconnect.
6. Restart the machine. The Setup program creates a program icon in a DK Interactive Learning program group.
7. Double-click the icon to start the program.
Should you experience any other problems not mentioned above you should first try cleaning the disk and obtaining new video and sound card drivers. If this does not solve the problem do contact our technical support teams in your country (See the phone number printed on the back of the CD case), or visit our website: WWW.DK.COM
Copyright 2000 Dorling Kindersley – A Pearson Company
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