Workplace Conflict Resolution Essentials For Dummies.pdf

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Workplace
Conflict
Resolution
Essentials
by Vivian Scott
Workplace Conflict Resolution Essentials For Dummies
®
Published by
Wiley Publishing Australia Pty Ltd
42 McDougall Street
Milton, Qld 4064
www.dummies.com
Copyright © 2015 Wiley Publishing Australia Pty Ltd
Authorised adaptation of
Conflict Resolution at Work For Dummies
© 2010 John Wiley & Sons, Ltd.
(9780470536438).
The moral rights of the author have been asserted.
National Library of Australia
Cataloguing-in-Publication data:
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Scott, Vivian, author.
Workplace Conflict Resolution Essentials For Dummies / Vivian Scott.
9780730319450 (pbk.)
9780730319504 (ebook)
For Dummies.
Includes index.
Conflict management.
Mediation and conciliation — industrial.
Personnel management.
Communication in personnel management.
Work environment.
Dewey Number: 658.4053
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Contents at a Glance
Introduction �½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½ 1
Chapter 1: Conflict Resolution at Work ...................................................5
Chapter 2: Understanding What People Bring to Conflict ..................13
Chapter 3: Determining How Groups Contribute to Conflict ..............29
Chapter 4: Practising Self-Awareness: Understanding How
You Foster Conflict ................................................................45
Chapter 5: Knowing When to Address Conflict ....................................61
Chapter 6: Developing a Plan and Preparing for a Meeting ................75
Chapter 7: Starting a Mediation Meeting and Creating
a Working Agenda .................................................................87
Chapter 8: Negotiating Possible Solutions to a Conflict ....................103
Chapter 9: Offering Proposals and Crafting Agreements ..................123
Chapter 10: Adapting a Conflict Meeting for the Entire Team ..........141
Chapter 11: Determining How Your Company Can Help ...................159
Chapter 12: Ten Pearls of Wisdom from Professional Mediators.....167
Index �½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½�½ 171

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