42203_86979_domain_5.0_pdf.pdf

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Domain 5.0
Hardware and Network Troubleshooting
Domain 5.0
•
Given a scenario, use the best practice methodology to resolve
problems
•
Given a scenario, troubleshoot problems related to motherboards,
RAM, CPUs, and power
•
Given a scenario, troubleshoot hard drives and RAID arrays
•
Given a scenario, troubleshoot video, projector, and display issues
* continued
Domain 5.0
•
Given a scenario, troubleshoot common mobile device issues while
adhering to the appropriate procedures
•
Given a scenario, troubleshoot printers
•
Given a scenario, troubleshoot common wired and wireless network
problems
Domain 5.1
1.
2.
3.
4.
Identify the problem
Establish a theory of probable cause
Test the theory to determine cause
Establish a plan of action to resolve the problem and implement the
solution
5. Verify full system functionality and, if applicable, preventive
measures
6. Document finds, actions and outcomes
Identify the Problem
•
Question the user and identify user changes to computer and
perform backups before making changes
•
Ask about any environmental or infrastructure changes
•
Review system and application logs

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