7 Strategies for Managing Problem Employees.pdf

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Managing Problem Employees: 7 Strategies
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© 2018 Business Management Daily, a division of Capitol Information Group, Inc. All rights reserved.
This publication is designed to provide accurate and authoritative information regarding the subject matter
covered. It is provided with the understanding that the publisher is not engaged in rendering legal service.
If you require legal advice, please seek the services of an attorney.
Think about your workforce. Do some of your employees require more “managing” than
others? Do some enjoy pushing the limits, while others seem totally clueless about the
problems they cause?
From emotional drama queens to lazy slackers, all of these aggravating folks can be
considered “challenging employees” — people who consume an inordinate amount of
your time and energy but are not really bad enough to fire.
Have you been tolerating their behavior? How long has this been going on?
4 reasons managers hesitate to confront obnoxious employees
Sometimes managers recognize why they tolerate habitually impolite employees, and
sometimes they don’t. Here are four reasons managers put up with such behaviors:
1. “But he/she is one of my top performers.”
Managers may fear productivity would
drop and the worker would be difficult to replace. Perhaps the employee has a special
technical skill or valuable institutional knowledge. None of these are good reasons to
tolerate unprofessional behavior.
2. “It’s not worth the conflict.”
Management, when executed correctly, involves plenty
of face-to-face conflict. But if those interactions are handled correctly, both sides walk
away feeling satisfied. Managers can always seek advice from HR before initially
bringing up the issue to the employee.
3. “Maybe he/she will change.”
Don’t count on it. Use HR as a partner to point out the
employee’s errors and deliver the appropriate warnings.
4. “His/her skills are worth the headache.”
Don’t look at this person’s poor behavior
in a vacuum. While he or she may still be productive, it’s quite likely an employee’s
obnoxious behavior is pulling down the morale and performance of co-workers. Don’t
cling to the notion that any employee is too talented to be disciplined or even fired.
7 tips for supervising ‘difficult’ personalities
1. Focus on what you want to happen, not on how you feel.
The emotional
response will kick in first, but the trick is not to act on it.
2. Be assertive.
Don’t expect an employee to read your mind. Let him or her know
when you’re annoyed, upset or disappointed.
3. Give and request frequent feedback.
Don’t stew over what an employee may be
thinking. Ask.
4. Model the type of behavior you want.
Exhibit the kind of upbeat, forward-looking
professionalism you expect from your staff.
© 2018 Business Management Daily
www.BusinessManagementDaily.com
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5. Deal directly and discreetly.
Choose face-to-face talks in private to discuss an
employee’s attitude or behavior.
6. Always document.
Keep a record of all communications to prevent lies or faulty
recollections from taking over later.
7. Be gracious.
Someone’s rudeness doesn’t give you the right to respond in kind.
© 2018 Business Management Daily
www.BusinessManagementDaily.com
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