============================================================== WinFax Basic Edition 10.0 Symantec Corporation Release Notes August 2000 ============================================================== We recommend you review this document before you install and use WinFax. ============================================================== INSTALLATION NOTES ============================================================== This section describes known issues that you may encounter when installing WinFax. Installing WinFax with NAV 5.0 Auto-Protect enabled: ====================================================== The "scan all files" option enabled in NAV 5.0's Auto-Protect feature may hinder the complete installation of WinFax. To ensure a complete install, simply change the option to scan "Program files" only. Scripted Install and DCOM/COMCTL32: ====================================================== Before running a scripted installation (automated multiple install) of WinFax, you must install or update DCOM (Windows 95) and COMCTL32. The related executable files (DCOM95.EXE and 40COMUPD.EXE) are located in the ADMIN directory on your WinFax installation CD. ============================================================== Enabling WinFax Drag & Drop Feature: ============================================================== To enable the drag & drop feature you must create a drag & drop shortcut on your Microsoft Windows desktop with the following command line: "C:\Program Files\Norton SystemWorks\WinFax\WFXCTL32.EXE" -fd NOTE: You may have to choose a different drive letter and folder path if you have installed Norton SystemWorks in a location other than the default. Creating a Drag & Drop Icon on Microsoft Windows Desktop ============================================================== The following steps will guide you to create the Drag & Drop shortcut on your desktop: 1) With the mouse pointer on Microsoft Windows desktop, click the right mouse button and select "New" then "Shortcut". 2) Browse and select the WFXCTL32.EXE file from the "C:\Norton SystemWorks\WinFax\" folder. 3) Click the Open button to return to Create Shortcut dialog. The command line of the Create Shortcut dialog should now read "C:\Program Files\Norton SystemWorks\Winfax\WFXCTL32.EXE". 4) Add an space then enter -fd at the end of the command line. Now the command line is: "C:\Program Files\Norton SystemWorks\Winfax\WFXCTL32.EXE" -fd 5) Click Next and change the shortcut name from "WFXCTL32.EXE" to "WinFax Drag & Drop Depot". 6) Click Finish. The WinFax drag & drop icon should now be available on your desktop. ============================================================== EMAIL ISSUES ============================================================== When setting up email accounts that you plan to use with WinFax, do not use password containing HI-ASCII or DBCS characters. User names containing HI-ASCII or DBCS characters are permissable. If you are using SMTP/POP3 Internet mail, you should connect to the Internet before using the Send Fax By Email feature, in order to avoid possible login error messages. If your Send Fax By Email recipients are running virus detection software, the self-viewing executable file format in which faxes sent by email are packaged may cause a false virus alert. ============================================================== MODEM ISSUES ============================================================== 3Com US Robotics modems ======================= If you install your USR modem in Windows as a "Standard modem", Windows will send the wrong TAPI commands to the modem, causing errors. To avoid this, install your USR modem using the USR-supplied INF file. If you use the following USR modem: USR 56K WIN INT soft modem, #5690, VXD 10/29/99, VXD rev.1.00.028, call discrimination may not function. Contact your modem provider for the latest driver updates, as support for this feature may be provided in a future version of the modem. If you are running a USR Professional Message modem, a memory modem capable of receiving and storing fax messages while WinFax is not running, you may encounter the following problem. Normally, WinFax simply downloads messages stored in the USR Professional Message modem when it is started. However, if the modem's memory is filled to capacity, some message file corruption can occur. We therefore recommend that you run WinFax on a regular basis to avoid this problem. In extreme cases, the Controller will experience a General Protection Fault, and you will need to manually clear the data stored in the modem (all messages will be lost). To do this: 1) Run the Windows HyperTerminal utility provided with your operating system. 2) On the dialog that appears, leave the Connection Description field blank. 3) Click File/Properties, and in the Connect Using field, ensure that the USR Professional Message modem is selected. 4) Type AT+MEM, and press Enter. 5) Close HyperTerminal. ============================================================== ISDN ISSUES ============================================================== At the time of this software release, not all ISDN card manufacturers had Windows 2000 drivers available for testing. Not all ISDN cards may work with WinFax if you are running Windows 2000. Contact your ISDN card manufacturer for more information, and for the latest updates and drivers. ============================================================== MICROSOFT EXCHANGE/OUTLOOK ISSUES ============================================================== In Outlook and Outlook Express, any names entered must not exceed 70 characters (35 DBCS characters), or the WinFax phonebook scrolling and searching capabilities may be impacted. If you upgraded to this version of WinFax from the WinFax Starter Edition, when you receive a new email message you may not be able to click on any options on that email, and you may get an "out of memory" error. If this happens, close the message and, on the Outlook Tools menu, click Accounts. Then set another email account as the Default. ============================================================== LOTUS NOTES ISSUES ============================================================== If you install Lotus Notes after installing WinFax, you must edit your autoexec.bat file to contain the path location in which you have installed Lotus Notes. For example: "path=%path%;c:notes" where "c:" is the installation location If running Lotus Notes with WinFax, your WinFax email login may fail if you use a login name containing double-byte (DBCS) characters. If running Lotus Notes with WinFax, your WinFax email functionality may fail if Lotus Notes is installed in a directory containing double-byte (DBCS) characters, or if your Lotus Notes ID contains double-byte characters. ============================================================== AOL ISSUES ============================================================== If you install WinFax and you use AOL 3.0 or AOL 4.0 Preview Edition in Windows 95, you will experience problems using the AOL internal browser. To resolve this issue, upgrade to AOL 4.0 or use another browser (for example Netscape Navigator or Internet Explorer) to access the Internet. The Send Fax By Email feature is not available to AOL users. ============================================================== WINDOWS NT/2000 ISSUES ============================================================== WinFax NT/2000 Server ===================== Please note that WinFax is supported on Windows NT/2000 workstation installations only. It is not supported on Windows NT/2000 Server. WinFax NT/2000 Service answers all calls ======================================== By default, the WinFax NT/2000 Service is set to Automatic and loads when NT/2000 starts. This allows WinFax to accept faxes before you log into NT/2000. (The WinFax NT/2000 Service intercepts all calls.) To avoid possible conflicts with Remote Access Service and other services that rely on the modem, set the WinFax NT/2000 Service to Manual or configure Call Discrimination. Call Discrimination and Distinctive Ring ======================================== At the time of release, Windows 2000 did not support the Call Discrimination and Distinctive Ring telephony services in WinFax. Check the Microsoft Web site for recent updates or service packs which may provide support for these features. WinFax, Lotus Notes, and Windows NT/2000 ======================================== If you are running Lotus Notes and WinFax together under Windows NT/2000, you must edit your autoexec.bat file to contain the path location in which you have installed Lotus Notes. For example: "path=%path%;c:notes" where "c:" is the installation location ============================================================== WINFAX/MOBILE ESSENTIALS ISSUES ============================================================== If you are running Mobile Essentials and have it set to manage WinFax settings (in Other Programs), you must set up WinFax to use Windows dialing, as TAPI is required to support switching dialing information at location change. ============================================================== CONCORD SERVICES ISSUES ============================================================== If you are running Windows 95/98, the Concord Services Fax Broadcast feature may not work on some modems. Please contact Concord Services for mo...
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