WMDRM content handling after software update.pdf

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CONFIDENTIAL
1 (2)
Customer and Market Operations
EMEA Customer Care
Service Bulletin No. SB-006/16.05.07
RM-135
WMDRM CONTENT HANDLING AFTER SOFTWARE UPDATE
This Service Bulletin gives instructions how to clean the WMDRM content
from device after software update.
If user has WMDRM (Windows Media DRM) protected content in his/her
device and the software of the device is updated via Phoenix or Nokia
Software updater (NSU), the content will go to unsynchronized state. Due to
this the content can’t be seen through Windows Media Player and can’t be
resynchronized. As a solution Nokia provides a tool for cleaning up the
unsynchronized license file and
all
Windows Media Audio (*.wma) content
from the device.
How to use the cleaner application:
1. Install the WMDRMEraser.sis to the device (available on NOL: RM-135/
software)
2. Run the WMDRMEraser from Menu -> Applications -> WMDRMEraser
3. Press OK after reading the start-up info
4. First query deletes the unsynchronized license files from memory card.
Press ‘Yes’ to proceed or ‘No’ to cancel.
5. Second query deletes
all WMA content
from memory card. Press ‘Yes’ to
proceed or ‘No’ to cancel
If the application is cancelled, unsynchronized content can be removed by
using Options -> Remove all WMA content
Note: You can’t play any WMDRM protected WMA files, if license is not
in sync so deletion of license files and WMA content is mandatory after
SW update.
WMDRMEraser UI flow:
x
Level 1
x
Level 2
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Level 3
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Level 4
Version 1
RM-135 SB-006
Copyright © Nokia Corporation 2007
CONFIDENTIAL
2 (2)
Information:
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Reset User Settings – This has no affect on WMDRM content
PC Suite backup – PC suite does not backup the WMDRM license files.
Therefore performing a PC Suite backup of the Phone Memory will have
no affect on WMDRM
The user
must
have time set correctly. For subscription WMDRM content,
there is beginning and ending date that the content can be played. If not
inside these two dates, the license is not valid and content will not be
playable.
If the WMDRM Content Becomes Unplayable
- Ensure that the correct date is set on the device, and that the date has
not been set to a date that is prior to what it previously was set to. Each
time a WDMRM is played or synced, the time is noted. If WMDRM
content is attempted to be played, but the last time it was
played/synced was a time in the future, the content will not be playable.
- Ensure that the license is still valid. A simple test is to try to play the
content on the PC. If the content does play on the PC, attempt to sync
the content to the device. Some service providers require for
subscription content, that the license is resynchronized periodically.
If the correct time is set, and the license is valid on the PC, use the cleaner
application as described in chapter
How to use the cleaner application,
which will erase WMDRM licenses and all WMA content on the memory
card.
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x
Level 1
x
Level 2
x
Level 3
x
Level 4
Version 1
RM-135 SB-006
Copyright © Nokia Corporation 2007

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