Freezing UI.pdf

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CONFIDENTIAL

1 (1)

Customer and Market Operations

EMEA Customer Care

Service Bulletin No. SB-025/15.03.07

RM-55

FREEZING UI

If the customer complaint concerns freezing UI when running some

applications, following test steps should be carried out to verify whether the

cause is some internal bad blocks in POP3 memory.

Test instructions:

For symptom 5502 Applications: Phone locks up, not responding

1. Remove memory card from the device

2. Power up the device

3. Turn the device to Imaging mode. When message “Memory card is not

accessible. Phone memory will be used instead.” is prompted, select “OK”.

Now phone memory is used to store video clip.

4. Capture a video until phone memory runs out.

If the device locks up during video capturing, there must be some bad block in

POP3 memory. In this case the device should be treated as Beyond

Economic Repair (BER).

If video capturing completes without device locks up, the device can be

reflashed and reused.

Level 1

Level 2

Level 3

Level 4

Ref.

RM-55 SB-025