Servis K750i.PDF

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Trouble Shooting Guide, Mechanical
Trouble Shooting Guide, Mechanical
Applicable for K750
Contents
1
General ...........................................................................................2
1.1. Service functions in the software ....................................2
1.2. Misuse and other no warranty issues .............................3
2
Appearance Problems ....................................................................6
3
Network/Signal Problems ...............................................................9
4
On/Off Problems ...........................................................................10
5
Audio Problems ............................................................................12
6
Key Problems ...............................................................................16
7
Display Problems..........................................................................19
8
Illumination Problems ...................................................................21
9
Alert Problems ..............................................................................23
10
SIM Problems ...............................................................................25
11
Charging/Capacity Problems ........................................................26
12
Camera Problems.........................................................................27
13
Data Communication Problems ....................................................30
14
Hands-Free Problems...................................................................32
15
Software Problems .......................................................................32
16
Revision History............................................................................33
4/000 21-1/FEA 209 544/94 C
©
Sony Ericsson Mobile Communications AB
Trouble Shooting Guide, Mechanical
1 General
This document outlines the mechanical repairs that should be made in an attempt to fix the common failures that are seen in the field. To gain a
complete understanding of how to test and repair a specific failure, this document should be used in conjunction with the Test Instructions,
Mechanical and the Working Instructions, Mechanical.
1.1.
Service functions in the software
The service menu will be accessed with the following key combination. Use the joystick.
⇒*⇐⇐*⇐*
They are as follows:
Service info
Service tests
Text labels
The phones software has a built in service functionality that allows you to test some of the phones functions.
(See point 2 above)
It looks like this:
Main display
LED/illumination
Keyboard
Speaker
Earphone
Microphone
Vibrator
Camera
Flash LED
Memory Stick
Real time clock
FM radio (You need a headset to test)
Total call time
NOTE: Different names may occur depending on language setting and customization.
4/000 21-1/FEA 209 544/94 C
©
Sony Ericsson Mobile Communications AB
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Trouble Shooting Guide, Mechanical
1.2.
Misuse and other no warranty issues
Misuse is not covered by warranty. This chapter will explain what’s not covered by warranty. Phones that have been exposed to misuse will not
be covered by warranty.
This means: if it is possible to repair the phone, the customer will have to pay for the repair. SEMC will not allow any of these phones to be
claimed into WCMS. Some local perspectives may interfere with this. Please reference to local directives.
1.1.1
Action
Make a general visual inspection for misuse.
Below are some
examples
of what is not covered by warranty.
Front window broken due
to misuse.
LCD cracked due to
drop.
Clear scratches
Mark after drop
Corrosion components on
the PCB.
Corrosion components on the PCB.
4/000 21-1/FEA 209 544/94 C
©
Sony Ericsson Mobile Communications AB
Corrosion components on the PCB.
SIM reader damaged by liquid.
System connector damaged by liquid
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Trouble Shooting Guide, Mechanical
Components around system
connector damaged by liquid
System connector pad(s) damaged
by liquid
1.1.2
Liquid damage sticker
In the phone there is placed a sticker that can give you a hint to see if the phone is damage by liquid or not. This sticker is located near the SIM
reader (Fig. 1.2.1) and it is possible to see it without disassemble the phone.
Fig. 1.2.1
4/000 21-1/FEA 209 544/94 C
©
Sony Ericsson Mobile Communications AB
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Trouble Shooting Guide, Mechanical
On the pictures below you will see the different between a sticker that has been in contact with liquid (Fig. 1.2.3) and with one that hasn’t (Fig.
1.2.2).
This sticker is ok
This sticker is not ok
The white sticker that has been in contact with
liquid turns into a red or pink sticker. In this case
you should check the phone for liquid damage
(See point 1.1.1).
Note: There must be clear marks after liquid on the
PCB before rejecting the phone for repair.
Fig. 1.2.2
Fig. 1.2.3
1.1.3
Action
Make a general visual inspection for misuse, corrosion or oxidation from liquid damage. No further action should be taken for a liquid damaged
phone. Handle the unit according to local directives.
4/000 21-1/FEA 209 544/94 C
©
Sony Ericsson Mobile Communications AB
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