Avaya Inc. CIE 3.4.3 Hotfix 06 ============= HOTFIX SUMMARY ===================== Hotfix 06 is for: - Chap x64 - Contact Center Additional - Contact Center Core - Contact Center User Interface - IPO Taskserver - PBX Taskserver x64 - Unified Media Database x64 - Unified Media POP3 IMAP4 Client - Unified Media Server x64 - Unified Media SMTP Connector - Voice Control - Voice Extension Adapter x64 HOTFIX FILE INFORMATION ======================= Filename: CIE_3.4.3_Hotfix_06.exe MD5-Checksumme: 99ba8258a622e95899cb8532d34abb6b This patch request fixes the following MRs: Ticket Summary --------- -------------------------------------------------------------- ----- HOTFIX 01 ------- Note: CIE3.4.3 HF1 at ACM is tested with R7.1.2, R7.1.3.1 and AES 7.1.2, 7.1.3.1.1 SuperPatch (ASAI 7) Jira/PEM Titel CIE-616 ACFD: UMR there is an issue in an upgrade script, when upgrade from CIE3.4.1 (i.e. IPOCC10.1.1.0) or older to CIE3.4.3 (i.e. IPOCC10.1.2.1) directly. no jira ------- fixes for: - chap crash, in case network socket was closed with exiting object - TRConfig tool: created batch files have had still Sybase syntax ----- HOTFIX 02 ------- Jira/PEM Titel CIE-630 E-Mail with Office 365 (TLS 1.2) does not work (POP3,IMAP4, SMTP) CIE-622 ACFD: Topics Call is placed on agent with active call on Twinning terminal CIE-594 ACFD: multiple topic overflow not possible ----- HOTFIX 03 ------- Jira/PEM Titel CIE-638 ACFD: PBX Task Server loses the lines after config change in chap.(PBXTS) CIE-607 ACFD: SAP ICI Connector passes timeout request that terminates the agent's conversation. (PBXTS) CIE-626 ACFD: The task tag CM_UserEnteredCode is no longer filled. (chap) CIE-642 ACFD: Calls made through the dialer cannot be made as anonymous. (chap,vea) CIE-644 ACFD: Kernel crashes during operation. CIE-634 ACFD: TR Config tool uses a select * on the connection check and crashes. ----- HOTFIX 04 ------- Jira/PEM Titel CIE-645 ACFD: some deferred E-Mail can??t be open after restart UMR processes (UMR) CIE-654 ACFD: E-mail signature and folder missing after update to CIE 3.4.3 (UMR) CIE-306 TRDB, same TrackID are given to two different called numbers (PBXTS) (2nd part of solution) CIE-607 ACFD: SAP ICI Connector passes timeout request that terminates the agent's conversation. (PBXTS) (2nd part of solution) CIE-655 ACFD: Text template not working without team license (UI) ----- Hotfix 05 ------- Jira/PEM Titel CIE-671 ACFD: UI, E-Mail after switch to completed folder UI blocks for 20 seconds. (UM) CIE-677 ACFD: Dialer blocks when editing campaigns. (Additional) ----- Hotfix 06 ------ Jira/PEM Titel CIE-728 ACFD: IVR can't reconnect to DBSRV after losing connection.(IVR) CIE-744 ACFD: Kernel is temporarily in tnmutex (Core) CIE-743 ACFD: Chap x64 crash unexpectedly CIE-646 ACFD: after transfer a call per UI to another topic the receiving agent gets no info about the 1st caller (IPOTS) CIE-650 ACFD: Tasks temporarily hang in the kernel, fixes hangers in queue display when caller hangs up during IVR (PBXTS) no jira ------- SIP: 404 message was wrong interpreted, now response is invalid number which is used with autodialer(vea) - due to an interface change between dialer and kernel it is necessary to update also the dialer with the delivered new CCAdditional.msi Notes: ------ - in case of upgrading a System CIE3.4.1 or older, copy the included UMDatabase setup into the extracted ISO into folder server/setups before starting the ugrade. - Use new PBX variable ACMAgentLOWithTcForbidden with value 1 to avoid logoff of agents during conversation. - Anonymous call is working on IPO. If at CM flag anonymous causes error (errorcode=403=Forbidden(Invalid domain in From: header) to avoid, delete domain in signaling group and stub network region) Remember on the CM, the feature only works in conjunction with the variable OutCCProjectNumber * 24 on the Outbound topic. (Per Call CPN/Name Blocking CodeAccess Code: *24) - please configure vea properties supervised/unsupervised with UI in section VEA - due to an interface change between dialer and kernel it is necessary to update also the dialer with the delivered new CCAdditional.msi VISIBLE CHANGES TO EARLIER VERSION ================================== NONE FILES IN PATCH REQUEST ====================== This patch request contains the following files: MSI-File | Version | Date (dd.mm.yyyy) -----------------------------------+-----------------+------------------ CHAP x64 | 3.4.9414.1927 | 02.07.2019 Contact Center Additional | 3.4.9414.1927 | 04.07.2019 Contact Center Core | 3.4.9414.1927 | 04.07.2019 Contact Center User Interface | 3.4.9407.1850 | 13.12.2018 IPO Taskserver | 3.4.9414.1927 | 01.07.2019 PBX Taskserver x64 | 3.4.9412.1911 | 14.03.2019 TRConfigCIE.zip | 3.4.9405.1848 | 20.11.2018 Unified Media Database x64 | 3.4.9403.1839 | 26.09.2018 Unified Media POP3 IMAP4 Client | 3.4.9404.1844 | 29.10.2018 Unified Media Server x64 | 3.4.9410.1906 | 07.02.2019 Unified Media SMTP Connector | 3.4.9404.1844 | 29.10.2018 Voice Control | 3.4.9414.1923 | 06.06.2019 Voice Extension Adapter x64 | 3.4.9414.1928 | 09.07.2019 REQUIRED SERVICE PACKS ====================== Before you install the files from this hotfix, you must install CIE_3.4.3 (GA-Build 3.4.9402.1834) PREVIOUS HOTFIXES INCLUDED IN THIS HOTFIX ========================================= NONE REQUIRED HOTFIXES ======================= NONE INSTALLATION ============ Perform the following steps on <machine type>: 1. Check that you have installed the patches described in the REQUIRED HOTFIXES section above. 2. Shutdown CIE Watchdog Service and verify via Windows Task Manager that those processes have shut down. 3. Back up at least the following directory on any corresponding server: ..\Customer Interaction Express\ 4. Run Setup.Wizard.exe in the Server subdirectory to update all installed components. Alternatively, run any MSI installers in this hotfix for the installed components. 5. Restart all CIE Servers. 6. Install the Contact Center User Interface manually by running the Contact Center Client Package.exe and/or setup the Contact Center User Interface.msi for automatic installation by the Update Client. REQUIRED CONFIGURATION ====================== None TECHNICAL SUPPORT ================= Customers in the U.S. can contact Avaya Interaction Center Support via the WWW, email, and telephone. - WWW: http://support.avaya.com - Email: crmsupport@avaya.com - Phone (U.S.): 1-800-242-2121 - Phone (Direct): 1-720-444-5304 International customers should contact their regional Avaya Center of Excellence (CoE) for assistance. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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