The Toyota Engagement Equation_ - Tracey Richardson.pdf

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PRAISE FOR
TH E TOYOTA E N G A G E M E NT E Q U ATI O N
“In
The Toyota Engagement Equation,
Tracey and Ernie Richardson
achieve the remarkable feat of describing from their first days at Toyota
the systematic Lean education they received—and they do so in a way
that allows readers to grow alongside them. This is the education, partic-
ularly the
Lean thinking
behind Lean methods, that you need whether
you are a team leader or a CEO, a director of continuous improvement,
or a Lean coach. As I read chapter after chapter, I keep thinking that this
is the education I wish I had received 30 years ago. I would have made
(and written down) many fewer mistakes. You will too.”
—James P. Womack,
coauthor of
The Machine
That Changed the World
and
Lean Thinking,
and
founder of the Lean Enterprise Institute
“A brilliant and insightful firsthand account capturing how Toyota
builds unique strengths through developing capabilities and growing
leaders.”
—Daniel T. Jones,
coauthor of
The Machine That
Changed the World, Lean Thinking,
and
Lean Strategy
“
This terrific book from Toyota veterans Tracey and Ernie Richardson
delivers the secret ingredient in Toyota’s magic potion for enduring
success: developing and nurturing people, carefully and patiently,
to improve the business by creating a culture of problem-solvers, and
achieving superior performance. They capture their lifelong learning
experience in a simple but subtle formula that will change how you
think about Lean and unlock the infinite potential of your people’s tal-
ent and passion for continuous improvement.”
—Michael Ballé,
coauthor of the Shingo Prize winning
The Gold Mine
trilogy and cofounder of Institut Lean France
“Tracey and Ernie continue Mr. Cho’s vision to share wisdom with the
next generation. Filled with knowledge gained from failures and suc-
cesses inside Toyota and beyond. . . . illustrating their leadership in
coaching and developing others striving to implement a Lean culture.”
—Cheryl Jones,
former Vice President of
Toyota Motor Engineering and Manufacturing,
North America, and founder of F1Help
“Tracey and Ernie have captured the most critical parts of  what we
learned at Toyota as well as  the learning process. Equally impor-
tant, they’ve shared their personal journeys in vivid detail, revealing
how it was such a meaning ful experience. I predict this book will
become an invaluable resource for leaders and companies in their Lean
and continuous improvement efforts.”
—David Verble,
former North American Toyota
Manager, partner at Lean Transformations Group, and
coauthor of
Mapping to See
and
Perfecting Patient Journeys
“Rarely do we get an in-depth view of how excellence is actually born.
In this powerful book, Tracey and Ernie have captured the je
ne sais
quoi of
how Toyota develops its people and manages its business in a lit-
eral page turner. You’ll never view learning, leading, and achieving the
same way again. Even better—this isn’t merely a book for thinkers. This
is a book for people who want to do and do well.”
—Karen Martin,
author of
The Outstanding
Organization
and
Clarity First
“This is undoubtedly the best book about Lean management that I’ve
ever read. The experiences and situations that Ernie and Tracey share
are key to understanding what’s behind the Toyota DNA equation. This
masterpiece allows readers to become immersed within the walls of Toy-
ota, putting them in the shoes of Toyota’s members and leaders.”
—Jonathan Escobar Marin,
Director, Global Head
of Lean Management at HARTMANN GROUP, Partner at
HPO Global Alliance, and Cofounder and CEO at Inn-Be
THE T O Y O TA
ENGAGEMENT
E QUAT ION
H OW TO U NDE R STA ND A N D IM P L E MENT
CONTI NU OU S I MP RO VE ME NT TH INK IN G
I N AN Y O R G A NI ZATIO N
TRA CEY R IC H AR D SON
ER NI E R IC H ARD SON
Copyright © 2017 by Teaching Lean Inc. All rights reserved. Printed in the
United States of America. Except as permitted under the United States
Copyright Act of 1976, no part of this publication may be reproduced or
distributed in any form or by any means, or stored in a database or retrieval
system, without the prior written permission of the publisher.
1 2 3 4 5 6 7 8 9
ISBN
MHID
LCR
22 21 20 19 18 17
978-1-259-83742-5
1-259-83742-4
e-ISBN 978-1-259-83743-2
e-MHID
1-259-83743-2
This publication is designed to provide accurate and authoritative
information in regard to the subject matter covered. It is sold with the
understanding that neither the author nor the publisher is engaged in
rendering legal, accounting, securities trading, or other professional
services. If legal advice or other expert assistance is required, the services of a
competent professional person should be sought.
—From a Declaration of Principles Jointly Adopted by a Committee of the
American Bar Association and a Committee of Publishers and Associations
McGraw-Hill Education books are available at special quantity discounts
to use as premiums and sales promotions or for use in corporate training
programs. To contact a representative, please e-mail us at bulksales@
mheducation.com.

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