Product_Identification_and_Password_Reset_v3.pdf

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TECHNICAL BULLETIN

Pages

Title:

Date:

Product:

Action Required:

Product Identification and Password Reset

5/23/2013

Version:

3.0

Hikvision network products (DVR's, NVR's, IP Cameras)

Information Only

1. Connect your PC and DVR directly or through a switch. Power cycle the device you wish to restore.

2. Download and install the SADP software (www.hikvision.com). Please refer to the SADP manual for

installation help and instruction. Launch SADP to display the device's information.

Fig. 1

3. Locate the Serial Number column of the device to restore. Click the Hide/Show button (yellow arrows) to

show or hide more information (Fig.1). You may need to stretch the field to show the complete serial number

(consisting of 24 to 30 characters) (Fig. 2).

4. Take a screen shot of the Serial Number and provide the current date of the device. If you are unable to

obtain the current date of the device, please provide the date shown on the Start Time (date when the device

was last powered on) column.

Fig. 2

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Hikvision USA, Inc.

908 Canada Court, Industry, CA 91748

Phone: 909-895-0400 Fax: 909-595-0788

Email:

techsupport@hikvisionusa.com

Website:

http://www.hikvision.com

TECHNICAL BULLETIN

Pages

Title:

Date:

Product:

Action Required:

Product Identification and Password Reset

5/23/2013

Version:

3.0

Hikvision network products (DVR's, NVR's, IP Cameras)

Information Only

5. Please email the screen shot to

passwordreset@hikvisionusa.com

so we can provide the Secure code for

your device.

Note: We need the Device Serial No. and Device's current date information to create a unique Secure

Code for your device. For security reasons, the Secure Code will only be valid during the same day as the

Device's current date.

6. When you receive the Secure code, click on the device you wish to reset. The selected device will turn gray.

Input the code in the

Restore Default Password

field and click on the

Confirm

button (Fig. 3).

Fig. 3

7. You will get a pop-up Information window with the following message: Password recovery success (Fig. 4).

Fig. 4

8. Please wait 2 min and then power cycle the device. The device's password has been restored to default

(12345).

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