BionX Diagnostics troubleshooting diagram.pdf

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Motor doesn’t
assist
yes
Does the motor
odometer work?
no
Put the console onto
diagnostic mode
(see procedures)
Verify connections
that goes towards
the motor
See procedures
“Display in diagnostic
mode”
Does the motor
odometer works?
Select the max
assist (level 4).
Test the system
yes
yes
no
end
See procedures
“Display in diagnostic
mode”
While the person is
pedaling
verify the strength gage
(max value 25)
Change the cabling
and test the motor
wheel
no
Non
Does the motor
odometer work?
yes
Return the motor
wheel for repair
Call us to fill a non-
conformity form
Get a return
number
Return the motor for
repair
Return the
defective cabling
Call us to fill a non
conformity form
Get a return
number
Call us to fill a non
conformity form
End
end
end
Arbre de décision REV 01
Motor gives
“strikes”
Verify all
connections that
goes to the motor
Is the battery fully
charged?
(voltage > 26v)
no
Fully charge the
battery and re-test
yes
Is any connection
damaged?
Put the console in
diagnostic mode
(see procedure)
See procedure in
diagnostic mode
display
yes
Change defective
cabling
Put it on
maximum assist
( level 4)
See
diagnostic
mode display
Is the problem
solved?
Verify the
battery voltage
yes
end
yes
Is the
voltage
< 20v
no
Return the battery
for repair
Call us to fill a non
conformity form
Return the
motor for repair
Call us to fill a non
conformity form
Get a return
number
Get a return
number
end
Fin
Arbre de décision REV 01
FULL THROTTLE
Put the console in
diagnostic mode
(see procedures)
See procedure in
diagnostic mode
display
Select the
maximum assist
level (4) and try the
bicycle
Return the motor
for repair
Check if the gage signal goes down
to 0 when you stop pedaling
Call us to fill a non
conformity form
Get a return
number
yes
end
Does the motor turn
full throttle?
It is intermittent
Arbre de décision REV 01
Console does not display properly
See user guide
Verify the
console contrast:
chrono +/-
Is the display problem
fixed?
yes
end
no
Is the console cracked?
yes
Return the
console for repair
or replacement
no
Get a return
number
Press every button and
check display
end
no
Return the
console for repair
or replacement
Is the display
fixed?
Get a return
number
end
yes
Arbre de décision REV 01
System does not turn on
Is the battery
connected on the
bike?
yes
Does it turn on?
Unplug the
battery and put it
back again
no
Return motor for
repair
Replace the
console and test
the system again
Does it work
now?
end
yes
yes
end
Does it turn on?
Return the original
console for repair
Is the battery db7
connector is decentered
or damaged?
Return the battery
AND cabling for
repair
oui
end
Get a return
number
Replace the
cabling and test
the system again
yes
end
Does it turn on?
Return cabling for
repair
Put another
battery and test
the system
no
end
Get a return
number
Get a return
number
Return battery
for repair
Get a return
number
Does it turn on?
end
non
Put the original
battery on the bike
and unplug the
motor connections
Arbre de décision REV 01

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