CSB-1248-3-I&Q phasing issue.pdf

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MOTOROLA UK
REDWOOD
CROCKFORD LANE
CHINEHAM BUSINESS PARK
CHINEHAM
BASINGSTOKE
UNITED KINGDOM RG24 8WQ
CSB-1248-3
Country : UK
Date : 3/23/2007
APC : ALL
Repair Level : 3
Title
Model Effected
V3 05 CR - GSM - V3 05 CR - RAZR V3 05 - I&Q Phasing Issue
V3 05 RAZOR
PROBLEM
Service is aware of an V3-05 I&Q phasing issue on GSM V3 05 phones with the latest approved SW R4515_G_08.BD.B3R and later
The V3 05 phone (PCB) turn off with the attempt to lead the RQPI test COMMAND. With NexTest the V3 05 phone (PCB) turn
the test step LXPpC00C with the value -998817 (RQPICOMMAND,RQPU COMMAND FAILED TON of EXECUTE).
The phones coming from the factory are phased, therefore the issue does not cause any field failure. The issue occurs when after field
repair the unit needs to be rephased.
SOLUTION
The phasing issue is fixed into software release R4515_G_08.BD.F0I.
Use this release to phase the phones.
FIELD SERVICE ACTION
The service process to phase the phones with this issue is following:
1 - get phone in service
2 - flash new release R4515_G_08.BD.F0I ( SOFTWARE IS UNDER DOWNLOADS REF BULLETIN ON MD SERVICE PORTAL )
3 - phase phone
4 - flash back the current approved customer 1FF
Service Inventory
N/A
CALL CENTER ACTION
N/A
SERVICE ENTRY CODE
Global Service Codes
Complaint Code:
Problem Found Code:
Reference Designator:
Repair Code:
If applicable, note this bulletin number on warranty claim forms and make necessary changes to service manuals.2007-89
© Copyright 2007 Motorola Inc. All Rights Reserved.
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04/04/2007

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