‘Does not switch on’ symptom version 2.pdf

(14 KB) Pobierz

CONFIDENTIAL

1 (1)

Customer and Market Operations

EMEA Customer Care

Service Bulletin No. SB-020/22.12.05

RH-37

‘DOES NOT SWITCH ON’ SYMPTOM

Version history:

Version 2 22.12.05

Version 1 16.11.05

Content updated with the new Phoenix 2005.44.4.120 information

Initial version

If the phone, brought to service, is suffering from following symptom

Phone does not switch on at all

Blank display and backlight on when pressing power key. Two/three

seconds later the phone turns off

Gallery folders missing after power cycle

the recommended repair action is to re-flash the phone ‘As manufactured’

with MCU SW version 5.10 or later.

Notes:

Before attempting re-flash, ensure that Phoenix service software is

updated to version

2005.44.4.120

or later (to avoid flashing failure).

After Phoenix installation, the prommer must be also upgraded.

Because of the area of memory affected, the phone must be re-

flashed ‘As manufactured’

There is a small risk that re-flashing hardware with the new

128Kpage Combo memory, can result in a missing midlet in some

variants.

This risk is eliminated in Phoenix service SW 2005.44.4.120

and later.

Level 1

Level 2

Level 3

Level 4

Version 2

RH-37 SB-037

Data package v1.0 (MCU SW 3.30).doc (107 KB)
New data package 2.0 (MCU SW 3.60).pdf (28 KB)
New minor data package v 7.30 (MCU SW 5.10) for Movistar Spain.pdf (15 KB)
Service tools for RH-37 (levels 3&4) version 2.pdf (77 KB)
New major data package 5.0 & minor data package 5.10 (MCU SW 4.80).pdf (48 KB)