7710_rm-12_service_manual_level_1_2.pdf

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nokia
77 1 0
RM-12
Transceiver characteristics:
Touch screen
Connect to the Internet with EGPRS or HSCSD
Internet browser supports HTML/XHTML and Macromedia Flash 6
High-resolution LCD display 65,536 color wide screen
Megapixel camera (1152x864) 2x digital zoom
Email (SMTP, POP3, IMAP4)
Integrated handsfree & voice recorder
Bluetooth technology (including audio)
Word, Sheet, and Presentation Viewers; Word & Sheet converter
MP3 player with stereo audio
GSM 900/1800/1900
supports MP3, AAC, RealAudio 7 and 8, WAV, MIDI, and AMR file types.
90 MB RAM available for contacts, messages, ringing tones, images,
video clips, PIM, and applications
•
128 MB Multi Media Card (MMC) provided in the sales package
•
Device supports up to 512 MB MMC.
•
Flight mode: all radio-related activities turned off
•
Pop-Port™ interface
•
Over-the-air ringing tones, settings, and messages (for web access
point, web bookmarks, and SyncML)
•
Remote OTA synchronization with SyncML; local synchronization with
PC using PC Suite
•
HTML and xHTML browser; supports Macromedia Flash 6 and SMS Tags
•
OMA DRM - forward lock for content protection
•
TCP/IP*
*Note that these services require network support.
For details see
Nokia.com
•
•
•
•
•
•
•
•
•
•
•
•
•
Transceiver with BP-5L 1300mAh Li-Polymer battery pack
Talk time
Up to 3,5h-12h
Standby
7days –9 days
Note
Depends on
network
parameters
Environmental characteristics:
•
•
Lead-free soldered
RoHS compliant (Restriction on Hazardous Substances, 2002/95/EC)
SERVICE MANUAL
Service Level 1&2
Service Manual 7710 Level 1&2
Copyright © 2004 Nokia Corporation. All rights reserved.
nokia
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Service & Support Readiness, Repair Concepts
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TABLE OF CONTENT
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Page
INTRODUCTION...................................................................................................................................................................................3
GENERAL REPAIR INFORMATION.....................................................................................................................................................4
PATHFINDER FOR WORKSHOP STAFF .............................................................................................................................................5
EXPLODED VIEW AND COMPONENT DISPOSAL .............................................................................................................................6
SPARE PARTS OVERVIEW ..................................................................................................................................................................7
SPARE PARTS LIST..............................................................................................................................................................................8
SERVICE TOOLS....................................................................................................................................................................................9
SW-UPDATE ...................................................................................................................................................................................... 11
DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT)...................................................................... 12
LEGEND FOR QUICK TROUBLE SHOOTER................................................................................................................................. 17
QUICK TROUBLE SHOOTER PART 1.......................................................................................................................................... 18
QUICK TROUBLE SHOOTER PART 2.......................................................................................................................................... 19
QUICK TROUBLE SHOOTER PART 3.......................................................................................................................................... 20
CAMERA GONOGO TEST ............................................................................................................................................................. 21
BLUETOOTH TEST ....................................................................................................................................................................... 22
GONOGO TEST ............................................................................................................................................................................. 23
BATTERY TEST ............................................................................................................................................................................. 23
FOR FORWARDING OF REPAIRS ............................................................................................................................................... 24
ESD PROTECTION REQUIREMENTS........................................................................................................................................... 25
CHANGE HISTORY
Status
Draft
Approved
Version No.
0.1
1.0
Date
19.10.2004
13.12.2004
Comments
Initial draft
Approval
Service Manual 7710 Level 1&2
Copyright © 2004 Nokia Corporation. All rights reserved.
nokia
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Service & Support Readiness, Repair Concepts
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1. INTRODUCTION
The purpose of this document is to help Nokia service levels 1 and 2 workshop technicians to carry out service to
Nokia products. This Service Manual is to be used only by authorized Nokia service suppliers, and the content of it
is
confidential.
Please note that Nokia provides also other guidance documents (e.g. Service Bulletins) for service
suppliers, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist.
If you find any errors or if you have further suggestions, please notify Nokia using the address below:
mailto:cc-ts-rc.documentation@nokia.com
Please keep in mind also that this documentation is continuously being updated and modified, so watch always
out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including
important safety information. Note also the following:
Warnings:
1. CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF
ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO
DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
2. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE
WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE
MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY
ALSO BE SUBJECT TO INTERFERENCE.
Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.
3. Use only approved components as specified in the parts list.
4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.
Ensure all cables and wires are repositioned correctly.
Electrostatic discharge can easily damage the sensitive components of electronic products.
Therefore every Service Supplier has to take care of all precautions, which are mentioned in
the service level related “Service Partner Requirements”, available on Nokia Partner Web
Site/Nokia Online. Also see ESD Protection Requirements in this Service Manual.
Service Manual 7710 Level 1&2
Copyright © 2004 Nokia Corporation. All rights reserved.
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Service & Support Readiness, Repair Concepts
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2. GENERAL REPAIR INFORMATION
In this section the technician will get some general hints how to carry out repairs:
o
o
o
o
o
o
o
o
To familiarize oneself with Nokia product read the tutorials or user guide on
http://www.nokia.com/
--
>Support--> Phones Support, by selecting the Phone Model.
Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and
connecting your wristband.
Use gloves to avoid corrosion and fingerprints.
Protect windows and displays with a film to avoid dust and scratches.
When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).
When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a
glass fiber pencil because it scratches the surface and will lead later on to corrosion.
Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they
are not soldered.
When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency
leakage can have an influence on the device.
Always use original Nokia spare parts.
Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered
connectors or switches) and resolder them if necessary (Level 2 only).
Remove redundant soldering flux after repair.
Meet the torque requirements when assembling the unit (see also the document “torques for transceiver
assembly” on Nokia Partner Web Site/Nokia Online).
Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains
about charger function, please test the phone with your own charger to be sure if phone or charger causes the
malfunction.
A SIM card is needed for all GONOGO tests.
When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the
appropriate part code from the assembly, if needed.
Please be aware that some malfunctions could be software related and solved by an update.
There are several documents available on PWS/NOL - CarePoint, which have to be followed:
First, take care for the latest content pages of Service Bulletins, which are always available for each folder on
Nokia Partner Web Site/Nokia Online. This is also important to recognize, if existing documents have become
invalid.
The service level indicator at the bottom of each document tells the appropriate destination.
o
o
o
o
o
o
o
o
Downloads > Support Library >
1.
2.
3.
4.
5.
6.
Instructions
General Service Bulletins
Product related documents
Spare Part Service Bulletins
Service Tools Service Bulletins
Common Softwares Service Bulletins
etc,…
Use General SB-217 as a reference or overview.
Please also check Nokia Partner Web Site (PWS)/Nokia Online (NOL) for latest news and files on a regular basis.
Service Manual 7710 Level 1&2
Copyright © 2004 Nokia Corporation. All rights reserved.
nokia
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ONNECTING
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CMO Sales and Marketing Customer Care EMEA
Service & Support Readiness, Repair Concepts
PAGE 5 (25)
CONFIDENTIAL
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13.12.2004
3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which have to
be followed.
Main documentation database is Nokia
Partner Website
/
Nokia Online,
which refers also to
Nokia Care Point
with
the purpose of serving different multimedia content, like video clips or interactive tutorials.
Nokia Partner Web Site
Nokia Partner Web Site for EMEA region is the most important
document database for all service suppliers (level 1-4). All service
relevant information like e.g. Service Manuals, Service Bulletins or
general instructions are available. Content is restricted according
your access level. To be kept up-to-date also concerning newest
software updates, a daily check of “latest updates in support
library” is needed.
Nokia Care Point (access through Partner Web Site)
Nokia Care Point is repair support and training channel for Nokia
service suppliers (mainly for service levels 1 and 2). By providing
visual and easy to learn support and training material, such as
illustrative repair videos, troubleshooting with pictures, product
information and general repair information, Nokia Care Point offers
user-friendly channel for service suppliers to learn technical issues.
It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as
required (see “Latest Updates in support Library”). Every new information has to be processed and implemented
as soon as possible.
When logged into PWS you can also find needed information in different folder like:
Downloads
Support Library
Accessories
Battery Tester
Common Software
Flashing Tools
General --> Instructions
GoNoGo Tester
Service Tools
Tester Support
Wintesla
Products (Service Manuals, Service Bulletins)
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix
packages or Service Manuals only once and distribute it internally for further use.
Service Manual 7710 Level 1&2
Copyright © 2004 Nokia Corporation. All rights reserved.

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